Shadelands Pediatric Dentistry
Lead Dental Front Desk Coordinator - Pediatric Dental Office
Walnut Creek, California•Full-time
$28 - $30 hourly
$28 - $30 hourly
About the Job
Join Our Smiling Team.
Are you an experienced dental front office professional with strong leadership skills and a passion for working with children and families? Our growing pediatric dental practice is looking for a Front Desk Supervisor who is organized, positive, and committed to providing an exceptional patient experience.
About the Role:
As our Front Desk Supervisor, you will lead the front office team while ensuring smooth daily operations and outstanding customer service. You'll be the first point of contact for our patients and play a key role in creating a welcoming, efficient, and family-friendly environment.
Responsibilities:
- Supervise, coach, and support front office team members.
- Oversee daily front desk operations and patient flow.
- Schedule appointments and optimize provider schedules Verify insurance benefits and assist with treatment estimates.
- Manage patient accounts, payments, and collections.
- Handle patient concerns with professionalism and empathy.
- Train new front office staff and ensure adherence to office policies.
- Monitor office performance and identify opportunities for improvement.
- Collaborate closely with doctors and clinical staff to ensure excellent patient care.
- Maintain HIPAA compliance and patient confidentiality.
Qualifications:
- Minimum of 5 years of dental front office experience (pediatric dental experience preferred).
- Previous supervisory or leadership experience required.
- Strong knowledge of dental insurance and billing procedures.
- Experience with dental practice management software, Eaglesoft, Oryx.
- Excellent communication and customer service skills.
- Highly organized with strong multitasking abilities.
- Positive attitude, dependable, and a team-oriented mindset.
What We Offer:
- Competitive pay based on experience.
- Paid time off and paid holidays.
- Health and other benefits (where applicable).
- Retirement plan opportunities.
- Continuing education and professional development.
- Supportive team environment.
- Opportunity for growth within a thriving pediatric dental practice.
If you're a motivated leader who enjoys creating positive experiences for children and their families, we'd love to hear from you.
Apply today by submitting your resume and a brief cover letter. Join our team and help us make every child's dental visit a positive one.